Terms & Conditions

• Developer — the housing provider or site representative who configures a project and invites parties to participate.
• Contractor — a tradesperson or company engaged to assess and repair reported defects.
• Homeowner — the resident of a plot who reports and tracks defects.
• Snag — a defect or issue logged through the platform.

You are responsible for keeping your login credentials secure and for all activity under your account. You must provide accurate information when registering and keep it up to date. We may suspend or terminate access if we believe your account is being misused.

You agree to use the platform only to log, discuss and resolve genuine property defects. In particular you agree not to:

• Upload content that is unlawful, abusive, defamatory or infringes someone else's rights;
• Photograph identifiable third parties (including neighbours or their property) without their consent;
• Use the platform to submit false, frivolous or malicious snag reports;
• Attempt to access data you are not authorised to view, or interfere with the platform's security.

We may remove content that breaches these terms.

The platform facilitates communication between parties but does not itself carry out repairs or guarantee workmanship. The contractor is responsible for assessing and completing reported defects; the homeowner is responsible for reporting defects accurately and allowing reasonable access for repair; the developer is responsible for configuring projects and sharing invite codes appropriately.

The Builders Defects Liability Period (BDLP) for each plot is set by the developer. The existence of a BDLP does not by itself guarantee that every reported snag will be resolved within that period; resolution depends on access, parts and the cooperation of all parties.

You retain ownership of the content you upload (photos, notes, voice notes) but grant us a licence to use it solely to operate the platform and generate reports for the relevant project. SnagNFix's software, design and branding remain our property.

We aim to keep the platform available but do not guarantee uninterrupted access. Maintenance, updates or events outside our control may cause downtime. We may change or withdraw features with reasonable notice.

The platform is provided "as is". To the extent permitted by law, we are not liable for indirect or consequential losses arising from its use, including any delay in repairing a defect or loss arising from a defect itself. Nothing in these terms limits liability that cannot be excluded under applicable law.

Our use of your personal data is explained in our Privacy Policy. By using the platform you also consent to that policy.

We may update these terms from time to time. Material changes will be communicated through the platform or by email. Continued use after changes take effect constitutes acceptance of the revised terms.

Questions about these terms can be raised with the developer or site representative who invited you to the platform.